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Registration

To become an active member of myfloralplace.com all you need to do is register once.

Select "Join Now!" at the top of the home page.

Please note that information blocks with an "*" need to be filled in completely and accurately.

Insert your e–mail address in both locations. We use your e–mail as a line to communicate and get your photos to you.

Create an easy to remember password. We suggest mixing characters and numbers for security purposes.

Input your name.

If you are a Price Chopper guest, please put in your Advantage Card number located on the back of your Advantage Card.

Since the site is designed to make your order "custom" to your specific taste and requests, please give us a phone number to reach you. We can communicate via e–mail but as time is usually a factor and we want to meet your expectations, your phone number is important.

Primary and Secondary Contact are scroll down menus for your preferences of ways to contact you. Myfloralplace.com is designed to enhance our guest services and communication with you, not replace the personal touch.

Click on the "Register Me" box at the bottom of the page and you are ready to begin.

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Login

To login – Type in your e–mail address in the upper box, then tab down or hit enter to go to the password box. You may see your e–mail address appear in full just below the e–mail address box. If it is easier for you, click your mouse on the text, hit enter and you don’t have to type the whole address.
Type your password and you are ready to begin your myfloralplace.com shopping experience.

Immediately following Log in you will be asked to enter a "zip code" or "select a store".

Once you select a catalog option you will be prompted to put a zip code in the left side of the screen or select a store from the right side of the screen.

If you would like to get your flowers delivered, you should use the zip code of the recipient.

If you intend to pick up your flowers just select the store that is most convenient for you from the drop down menu.

Once you enter the store or zip code of your choice, you will have access to that store's available selections.

Customizing your order for areas outside of our marketplace – The customization option is unique to Central Market and Price Chopper stores. If you select a delivery location outside of our area, your order will be filled by a florist in our partner network, FTD. If your order is filled through the FTD network, specific customization cannot be guaranteed, although we will work to meet your every need. In addition, photos will not be added to your portfolio.

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Browse

To view our catalog options, click on "Occasions" in the menu bar.

Remember, these are ideas or selections that you can use to order. At any time before your order is confirmed, you may select your own preferences or have your certified floral designer help you create a personal arrangement.

Occasion browsing – if you hover over the Occasions link you will see specific categories you may be shopping for. You may search ideas using this option. You may also select "View All" to see our whole catalog.

Items per page – You may choose how many items you can view at once by using the drop down menu on the right hand side of the screen.

Next–If there are more options than you see, you can forward using the "next" button on the bottom of the screen.

Previous – if you want to go back to a page you have viewed in the catalog, click the "previous" button on the bottom of the screen.

Zoom – if you would like to see a larger photo of the piece you are browsing, click anywhere in the picture box. This will bring you to a larger photo and have a brief description of the item you are looking at. This is the "Catalog Item" page.

Catalog Item Page – You can either add the selection directly from this page using your "add to cart" or "customize" button. Select the "back" button to go back to where you were in the catalog.

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Ordering

Order Now – If you decide to select a catalog item without any adjustment, click the "order now" button. This will bring you to your shopping cart.

Customize – If you have found an item that you like but would like to adjust, or is in the price point you were looking for, but needs modifications click on the "customize" button. This will bring you to the Customize page.

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Customizing

Customize – to make your order specific to your requests, you will need to type your criteria in the box located on the customize page. You get here by clicking "customize" on the bottom of every picture.

Tell us what you want – This unique feature can be maximized with every order. Feel free to put in color, flower, price or any other preference you may have in the text box on the "customize" page. Once you have made your request, click "submit"

Our friendly floral team will confirm your requests with you before filling your order. ***Please note that no order of additional value will be filled without your final e–mail approval.**** You will always be contacted within 2 hours of any status change in your order during normal business hours. 9 to 5 pm EST.

Customizing your order for areas outside of our marketplace – The customization option is unique to Central Market and Price Chopper stores. If you select a delivery location outside of our area, your order will be filled by a florist in our partner network, FTD. If your order is filled through the FTD network, specific customization cannot be guaranteed, although we will work to meet your every need. In addition, photos will not be added to your portfolio.

How do I know what I get? – Every Custom Order you and your Central Market florist create will be photographed and put on your "my orders" screen. Every time you order you will be adding to your personal floral order portfolio.

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Shopping Cart

Shopping Cart – your shopping cart is where all of your selections are stored while you browse the catalog. You can view your quantities, prices, names, photos and any customization requests on this page.

Quantities – You will see a box of how many of each item you order.

Changing quantity – if you would like to change the number of arrangements you order, click in the quantity box, highlight the number in there and type in new number. If you put the number zero "0" in the quantity box, be sure to click "update quantity" button at bottom of screen. This will bring to an updated page with your new information.

Tax and Delivery – We operate in different market areas, so you may see tax and delivery charges in the shopping cart that aren’t applicable to you. At Checkout, these charges will become applicable to your order.

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Need to make additions after order is sent

If you visit "My Orders" and your order is still pending, you can add to your order. Click on the pencil icon. This is the reorder icon. This will add a duplicate of whatever you already have in your shopping cart. You can make adjustments to that item specifically (see delete/change quantities) or you can proceed to "continue shopping" at the bottom of the page.

Definitions of some of the features in your "Shopping Cart"
Delete (change) quantities – to the left of the quantities column, a minus icon appears. If you need to delete an arrangement, simply click on the minus sign. You will be asked if you want to delete that item, click yes, and it will be removed from your shopping cart.
Image – the image in your shopping cart is what the item will look like if you have not customized your order.
Name – this box states the name of the arrangement
Custom – this box will reflect any notes you made on the customization page.
Price – this box reflects the catalog price for the arrangement. If you have customized the order, price is subject to change depending on selections made. Your florist will contact you with any price changes before completing the order.
Subtotal – this is the price of your arrangement before tax and delivery charge
Delivery Charge – A $10 minimum delivery charge will be included on this page for any order for delivery. (May appear in shopping cart if not applicable, but will be correct in "Checkout"
Tax – Total tax for your order
Total – Price of your order including delivery charge and tax

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Checkout

Checkout – this screen is where you provide the information required to fill the order. You will see some of the items you saw in your shopping cart.

Image – the image you have selected is what the item will look like if you have not customized your order.

Name – this box states the name of the arrangement

Custom – this box will reflect any notes you made on the customization page.

Price – this box reflects the catalog price for the arrangement. If you have customized the order, price is subject to change depending on selections made. Your florist will contact you with any price changes before completing the order.

Subtotal – this is the price of your arrangement before tax and delivery charge

Delivery Charge – A $10 minimum delivery charge will be included on this page, for any order for delivery.

Tax – Total tax for your order

Total – Price of your order including delivery charge and tax

Receive – this box reflects the choice of payment and receipt of the arrangement. If you have not met the criteria for a delivery area of $35.00, you will always see "Pick up" options here. If your order is over $35.00 you will be given delivery options. *Please see delivery and pick up for more information.

Pickup date – Click on the date you would like your flowers ready or delivered on the calendar provided. The calendar will default to the earliest ready time available. Same day delivery is guaranteed for all orders placed by 2:00 pm.

Selected date – This will show the date of receipt or delivery in standard date format.

Pickup Time – If you are picking your order up, select the time from the drop down menu that reflects the earliest time you will show up to pick up. If it can be a large window of time that you may arrive in, feel free to make note of that in the notes box.

Gift Message – This is where you type in the message as you would like it to appear on the enclosure card.

Notes – This is for any information you want to share with your florist or special requests. Example: "I need my balloons bagged" or "I could be there before work or after"

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Pick up

Pick–up Option – this may be used for the following reasons:

  • You may pay in store or on line with this option.
  • You are ordering something for yourself – ex: balloons for your child’s birthday
  • You have a favorite designer – Your favorite designer works in a store outside the delivery area of the recipient. You can request the order be made there and deliver it yourself.
  • Convenience – If you are going to pay by credit card and just want to run in and out of the store, have your order ready and paid for quick shopping.

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Delivery

You may pay for delivery either in store or on line. Payment must be received before order will be sent.

Shipping and Delivery

MyFloralPlace.com, in conjunction with our service providers, will attempt to deliver an order on the requested day. Our service providers do not telephone the sender or recipient prior to delivering orders, and we cannot guarantee the time of delivery. MyFloralPlace.com is not responsible for:

  • Orders delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re–route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.
If the recipient is not home when delivery is attempted, the delivery person will either:
  • Call the recipient to schedule an appropriate delivery time.
  • Leave a note on the recipient’s door asking them to contact MyFloralPlace.com to schedule a delivery time.
  • Leave the order in a covered, secure area of the home (e.g., porch, garage, or other entrance).
  • Leave the order with a neighbor and place a message on the recipient’s door with this information.

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Payment Options

Pay In Person – In store – If you would like to pay in store, you can use cash, credit card, and or a check. *Using a check requires Advantage card and normal check receiving policies.

Payment on line – If you select to use payment "on line" you will be directed to a "billing information" screen. Fill in your billing information that is asked: address, city, state and zip. Verify delivery information is proper. Order information will be carried over from prior screens. Once information is inputted into the boxes, hit the "continue to secure payment form" button on the bottom of the screen. This will take to you to the Online Payment site. Follow their prompts.

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Ordering multiple pieces

myfloralplace.com allows you to place orders for multiple pieces. If your pieces are intended for 2 different delivery addresses, you will need to make separate orders for each location that is different.

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My Flower Orders

This is the page that stores all of your orders placed through myfloralplace.com. It is unique to only you.

View Order History – is the name of the page you will see that holds all of your orders.

Order number – you will see an order number above every order you place. Next to the number you will see the status of your order.

Statuses:

  • Pending – You have sent the order and the store hasn’t responded to you yet. Order is not confirmed to be filled yet.
  • Pending approval – Florist is waiting for your approval on feedback they provided you regarding your order. This could be substitutions or price changes.
  • Approved – This order has been agreed upon by you and your florist. They will be filling the order for the requested delivery date.
  • Delivered – Order was filled and delivered or en route for delivery and custom picture will be updated.
  • Picked up – Order was picked up and photo is updated

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Emails

Myfloralplace.com participants are on a secure site. They can only e–mail you through your order communications. If you have any questions or are not receiving your confirmation e–mails, call the store you are working with immediately. The phone number is in the top right hand side of the screen.

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Tell A Friend

Like what you see and want to share? Simply click on "Tell a Friend" and put your friends e–mail addresses in. We will send them a link to the site.

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My Calendar

"My Calendar" is your own place to input and store your important dates. Click on the "My Calendar" part of the tool bar, or "Click here" on the view and update calendar portion of the home page. This will bring you to "My Special Events" to create your own calendar of events. Click on "create." Enter the event in the name of the event box and click the date you are identifying. For example, Joe’s Birthday. Select the date on the calendar of "Joe’s birthday" by using the top calendar. Months go forward and back using the arrows on the top of the calendar. If you would like an e–mail reminder sent to you to remind you of your event, you can choose a date to be reminded the same way you selected the event date. We will send you an e–mail so you can be reminded on the date you select.

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